record management

My Service School OSR Update

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I’m in zone for O6 in February, and I’ve attended a number of service schools recently, necessitating an update to my Officer Service Record (OSR). It took months and as the guy who wrote the Promo Prep, it was interesting to actually experience. Here’s how it went down…

This is what the service schools section of my OSR looked like at the start:

“NWC OFFCAMP SE” was added automatically (how nice is that!) in June when I completed JPME I via the Fleet Seminar Program, but the rest are quite old from 2011, 2002, and 2001.

This year I attended the MHS Capstone, Interagency Institute for Federal Healthcare Executives, and Navy Senior Legal Course, all of which are service schools but were not automatically added to my OSR.

How does the guy who wrote the Promo Prep update his service schools? Realizing that nothing is perfect, it might not work the first time, it’ll probably take quite a while, and wanting to get it over with, I used the e-mail, fax, and mailing option discussed in the Promo Prep all at the same time. Once and done! If it didn’t work, I was just going to send a letter to the board.

So, on one day after completing the courses I e-mailed, faxed, and snail mailed the required information.

First I got this:

I’m not sure if the address I have is wrong or the USPS just didn’t like my abbreviations, but the snail mail attempt clearly didn’t work.

Next, I started getting strange e-mails reminiscent of the ones you get when you put in a trouble ticket on your computer. I’m not sure if this was from the e-mail submission, the fax submission, or both. Here’s what one of them looked like:

From: ITSM ­ Do Not Reply []


Subject: Incident INC000002230401 with a Priority of Low has been logged for your issue

Importance: High

Incident INC000002230401 with a Priority of Low has been logged for your issue. This number should be retained for reference purposes.

Customer Site:

Product Type: Software


Common Name: CDM

Product Categorization Tier 2: ODC

Product Categorization Tier 3: SERVICE SCHOOL

Product Name:


System Model Number:

Urgency: 4­-Low

Status: Assigned


Notes: Request to add service school to Officer Data Card (ODC) to reflect course number 595, SEP 2017, 1 WK

We look forward to providing you continued support.

I particularly like the part where they say my request is low priority.

They then told me I already had too many service schools and needed to pick which ones I wanted:

From: ITSM ­ Do Not Reply []


Subject: INC000002211696

CDR Schofer,

A maximum of seven service schools can be assigned and you currently have seven. Please indicate which service schools 04D and 059 will replace on your ODC.

Send information to Reference incident number 2211696 in the subject line.

Wow! A person who is going to help me resolve this problem. My faith in the system has been restored.

I told them to just remove the oldest service schools and replace them with the new ones. I then got this message:

From: ITSM ­ Do Not Reply <>
To: CDR Joel Schofer
Subject: Incident INC000002230401 reported by you has been resolved. SERVICE SCHOOL (ODC BLK 52)

Reply­To: ITSM ­ Do Not Reply <>

We are pleased to inform you that your reported Incident has been resolved.

Reference No.: INC000002230401

Your reported Incident has been resolved with the following resolution: CDR Schofer,

Your online record has been updated to include service school code 595. Allow at least two weeks for changes to reflect on your ODC after online systems update.

Please do not hesitate to contact the Service Desk should there be any further questions or inquiries regarding your Incident. Please quote your assigned Reference Number.

Yours sincerely, Service Desk

This is what the final product looked like:

As you can see, my three new service schools are all there, and my record is ready for my O6 board. It took about 3 months in total, and involved a returned envelope and some strange e-mails, but thanks to whoever at NSIPS addressed this issue for me.

Quick Review of How to Update Your Record

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While you need to go to the promo prep for a full record review, here is a video podcast that should give you an idea of how much work you need to do. Download your OSR, PSR, and ODC from BOL. Then watch this video:

Don’t Worry – I Can’t Update My Record Either

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I’m in zone for O6 next year, so I’ve been trying to update my record. On the whole, my record is up-to-date on a near continuous basis. As the guy who wrote the book…I mean wrote the PDF…on updating your record, updating my record is one way to make sure that the Promo Prep document is accurate. For this post, I thought it might be interesting to tell you that even I can’t update my record easily.

My Extra Navy Comm

Before I became the Detailer, I had three Navy Commendation Medals. My record said that I only had two. I followed all of the procedures detailed on the Navy Awards Page. Suddenly I not two…not three…but FOUR Navy Comms!

I did everything I could to remove this extra Comm from my record, but I wasn’t actually able to make it happen until I became the Detailer, found the huge Pittsburgh Steelers fan who controls awards, and had him fix it.

The Elusive JPME I AQD

Earlier this year I finished Joint Professional Military Education I, which gets you Additional Qualification Designator (AQD) JS7. Normally Detailers add AQDs, but they can’t add JPME AQDs. For that you have to follow the procedures on this page. As you can read, it says that as long as you e-mail them your JPME letter/diploma, the AQD will be added within 30 days.

I followed the instructions, and it wasn’t added. Only by having the Detailer submit the documents, did the AQD get added. (Thanks, Rich.)

The Missing Service School

Finally, I also completed another service school this year, the MHS Capstone. I submitted my completion certificate to NSIPS, but the school is still not reflected on my Officer Service Record or Officer Data Card.

If I Can’t Update My Record, What Should You Do?

Read the Promo Prep, and do what it says. If it doesn’t work, try one more time.

If after the second time you are still unsuccessful, give up. Yes, give up.

Just send a letter to the promotion board explaining that you’ve tried unsuccessfully to update your record, and include any supporting documents as enclosures with the letter.

No, sending a letter to the board will not update your record permanently. After the board they shred/destroy everything that was sent to them. You’ll continue to have these omissions on your record for every promotion board until it is fixed.

Can’t Fix Your Record?

Try once. Try a second time. Eventually you have to say, “Enough is enough.”

When you get to this point, just send the letter.

Navy Announces Two-Week BOL System Outage for Updates and Tech Refresh

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From Naval Personnel Command Public Affairs

MILLINGTON, Tenn. (NNS) — Navy Personnel Command (NPC) announced Aug. 7, that BUPERS Online (BOL) will be offline for two weeks, starting Aug. 25, to receive a number of important upgrades.

Sailors may also experience intermittent BOL system outages from Sept. 9 – Oct. 2, in addition to the two-week shutdown. The Navy anticipates BOL will be fully operational Oct. 3.

Among the applications regularly used by Sailors that will be affected include: Physical Readiness Information Management System (PRIMS), access to Officer Data Card, Officer Service Record, Performance Summary Record, Electronic Service Record (ODC, OSR, PSR, ESR) and the ability to request a CD of a Sailor’s Official Military Personnel File (OMPF).

While this maintenance period was carefully selected because there are no promotion selection boards during this timeframe, Sailors are encouraged to review their records now prior to the start of the fiscal year (FY) 19 board schedule. A full list of upcoming boards during FY-19, which begin Oct. 1, can be viewed at

Several workarounds have been established for personnel records updates during the outage. To find out how to conduct personnel actions during this short outage, refer to the FAQs at

The Navy’s 2017 Physical Fitness Assessment cycle II began July 1 and runs until Dec. 31. Commands have the freedom to select any time to conduct testing during this period. If the Physical Activity Risk Factor Questionnaire is not available through BOL, a hard copy can be downloaded at If the hard copy is used, command fitness leaders must manually enter the data once BOL access is restored.

Navy Standard Integrated Personnel System (NSIPS) Self Service capability will be available during the outage, but updates to the Official Military Personnel File will not be complete until connectivity is re-established.

For those Sailors on orders to or returning from overseas, remote or expeditionary assignments, there are several additional workarounds. Visit for more information.

Contact the NPC Customer Service Center at 1-866-U-ASK-NPC (1-866-827-5672) for more information concerning specific application impact.

For more news from Navy Personnel Command, visit

Transition from NKO to My Navy Portal on 14 APR 2017

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Navy Knowledge On-Line is being retired 14 APR 2017 and the Navy is transitioning to My Navy Portal:

Here’s a Powerpoint that shows you the transition visually:

NKO Retirement

Navy Announces Creation of New Personnel Web Portal

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Sounds like I’m going to have to update the Promo Prep soon…

From Chief of Naval Personnel Public Affairs
WASHINGTON (NNS) — The Navy announced Friday that it is beginning a beta test of a new web portal designed to aggregate several personnel, training and education websites into one location.

Today, the content and applications Sailors need to access their personnel information is spread across multiple websites. Over time, that capability will be integrated into My Navy Portal.

My Navy Portal is intended to become the central on-line location for Sailors to access all of their personnel information. Additional capabilities and functions will be added in phases before becoming fully operational.

“Sailors have been asking for a platform that allows them to access their personnel information in one location,” said Chief of Naval Personnel, Vice Adm. Robert Burke. “While there is still much work to be done on My Navy Portal, this is the first step in providing a consolidated one-stop shop for Sailors’ personnel information. Our Sailors deserve a modern personnel system and we are committed to giving it to them.”

The initial release of My Navy Portal will allow Sailors to access their Physical Readiness Information Management System (PRIMS) data and Official Military Personnel File (OMPF). Additionally, Sailors will be able to view Navy Knowledge Online (NKO) content, the Navy Advancement Center, Navy Schools and Learning Centers, Personnel Qualification Standards, and General Military Training. My Navy Portal will also provide links to Career Management System-Interactive Detailing, Sailors’ Electronic Training jackets, their Joint Services Transcript, Navy eLearning, Navy Credentialing Opportunities Online (COOL), Navy Standard Integrated Personnel System (Electronic Service Record and eLeave), Pay/Personnel Standard Operating Procedures, U.S. Navy Awards (NDAWS), and more.

The beta release of My Navy Portal will serve as a field test for how to improve its functionality and capability. There are currently known challenges for platforms with limited, low, or intermittent bandwidth/connectivity, and we are working to develop a solution that will be more responsive in shipboard environments.

Those individuals identified as beta testers will be notified by email. Sailors should see continued improvement with each software update to My Navy Portal, expected quarterly. Upon completion of the beta test, My Navy Portal will be launched Fleet wide and be available to Sailors as the central on-line location for their personnel information.

Sailors can access My Navy Portal’s public homepage by viewing From there, individuals can securely log into the website and view their personnel information using their CAC. Sailors experiencing difficulty logging on should email the My Navy Portal help desk at for assistance.

Additionally, with the launch of MNP, Navy Knowledge On-line (NKO) has been tentatively scheduled for retirement after the Spring Navy Wide Advancement Exam Cycle is complete. The NKO data will be incorporated into MNP.

The Navy is seeking Sailors’ feedback and recommendations on how to improve the portal, especially during the beta test. Fleet users who are not designated beta testers are strongly encouraged to provide comments and recommendations for the improvement of the portal’s capability using the site’s feedback option located at the bottom right of every My Navy Portal page.

More information about the portal can be found on the My Navy Portal Help tab, and on the Navy Personnel Command Career Toolbox website at:

For more news from Chief of Naval Personnel, visit

How to Read Your Performance Summary Report (PSR)

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One of the most important documents viewed during promotion boards is your Performance Summary Report or PSR.  It is the document that summarizes all of your FITREPs for the board, and it can be difficult to interpret.  I created a screencast that will show you how to read your PSR.  Here are the PPT slides and the screencast:

How to Read Your PSR