record management

CAC-less: The Future of Navy Mobile Applications

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By Cmdr. Erik Wells, Sea Warrior Program (PMW 240) Public Affairs

WASHINGTON (NNS) — The Navy released a new mobile application that allows Sailors to access a portion of their Electronic Training Jacket (ETJ) without using a Common Access Card (CAC).

NAVADMIN 008/19 announced the launch of MyNavy Portal MyRecord Mobile (Beta) App on Jan. 8, marking a new era for both the Navy and Sailors.

“The Navy is committed to transforming how it delivers human resources services – personnel, pay and training – services to our Sailors,” said Vice Adm. Robert Burke, chief of naval personnel.  The launch of the MyNavy Portal MyRecord Mobile (Beta) App is our first step to providing these services without using a Common Access Card.  We are committed to expanding CAC-less services with the same level of security and convenience Sailors expect from their personal banking services.  In time, Sailors will be able to conduct all personnel transactions using their mobile device.”

The initial release has limited functionality by design and will display only a portion of a Sailor’s ETJ in a read-only mode.  This initial release has limited functionality specifically linked to a portion of personnel and training information from the ETJ of the Sailor, in a read-only mode, as the primary function of the release is to evaluate the CAC-less access.

By rolling out the MyRecord App in a Beta format, Sailors will be able to provide feedback for the Navy to improve the application and overall Sailor experience.  Reviewing a record on the MyRecord Mobile (Beta) App does not replace a Sailor’s responsibility to conduct a full record review for boards.  Sailors should still conduct a full record review as they do today to ensure accuracy of their entire record.

Sailors should also keep in mind that as a Beta release, early testing indicated an occasional error resulting in the misalignment of data fields.  Before submitting records for correction, first verify their status on the MyNavy Portal (MNP) desktop version of MyRecord.

“We find Sailor feedback and suggestions are critical for a successful application,” said David Driegert, program manager for the Navy’s Sea Warrior Program (PMW 240).  “Our Sailors are tech savvy and when we include them in the process, the end result is always a better application.  We want their candid feedback, what they like and dislike about the app and what future capabilities they desire.”

Going CAC-less is a multi-step process and requires Sailors to enable CAC-free setup in MNP.  They must also download the MyRecord App and a Navy-approved third-party application, Okta Verify.  Okta Verify allows Sailors to create a secure Multi-Factor Authentication account to log-into the MyRecord (Beta) App.  Sailors may receive an email regarding the activation of their account, however no action is required.

The entire process should take less than five minutes and can be used on mobile devices with iOS version 10, 11, and 12 or Android version 6, 7, 8 and 9.  Step-by-step instructions to go CAC-less are available in NAVADMIN 008/19.

Both mobile apps are available for free in the Apple App Store, Google Play Store and the Navy App Locker.

Burke added, “Starting with the MyRecord Mobile (Beta) App launch in January, new capabilities and functionality will be released over time.  Sailors can expect continuous updates to the app that will offer more tools right at their fingertips and allow them and their spouse to accomplish things that used to require a trip to a Personnel Support Detachment.  Coupled with the Customer Service and responsiveness of MNCC, you can expect continuous improvement in how personnel service are delivered in the coming months.”

Sailors can send their comments to the MyNavy Career Center (MNCC) Contact Center either by selecting the email link on the Beta release in the MyRecord App ( or by calling 1-833-330-MNCC (6622).  Sailors should also contact MNCC if they are experiencing any difficulty with the app.

“This app allows Sailors greater flexibility on when and where they can access their personnel information, allowing them to maintain continued focus on their job and operational environment,” said Driegert.

For more information about MyNavy Portal MTP&E’s Transformation and Sailor 2025 initiatives, visit the CNP website at, or follow us on Facebook at or Twitter at

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Navy Reinstates Officer Board Photo Requirement

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From Navy Personnel Command Public Affairs

Oct. 29 (NNS) — Official photographs will once again be displayed for all officer promotion selection boards, according to a Navy message, released Oct. 29.

This policy change came about due to board feedback. Boards overwhelmingly found the photo to be useful in evaluating officers’ ability to fulfill the Title 10 requirements for promotion to the next grade.

Effective with the release of NAVADMIN 265/18, the requirement to maintain an official full-length officer photograph remains in accordance with Military Personnel Manual (MILPERSMAN) 1070-180 – Officer Photographs. A change to MILPERSMAN Article 1070-020 – Officer Official Military Personnel File (OMPF) – will reflect the reinstatement of the requirement to display the photo during officer selection boards.

The Navy had eliminated the requirement to display photos for officer selections in 2016, but the requirement for officers to maintain an official photo in their records remained unchanged. The point of contact for photo submissions to the OMPF is Navy Personnel Command’s Records Management and Policy Division. Sailors can contact them through the MyNavy Career Center Contact Center by calling 1-833-330-MNCC (6622) or via e-mail at

For more information, read NAVADMIN 265/18 at

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New BUMED Instruction for Reservist Subspecialty Codes and AQDs

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Those transitioning to the Reserves or already in the Reserves may want to read this new instruction on subspecialty codes and additional qualification designators (AQDs):


My Service School OSR Update

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I’m in zone for O6 in February, and I’ve attended a number of service schools recently, necessitating an update to my Officer Service Record (OSR). It took months and as the guy who wrote the Promo Prep, it was interesting to actually experience. Here’s how it went down…

This is what the service schools section of my OSR looked like at the start:

“NWC OFFCAMP SE” was added automatically (how nice is that!) in June when I completed JPME I via the Fleet Seminar Program, but the rest are quite old from 2011, 2002, and 2001.

This year I attended the MHS Capstone, Interagency Institute for Federal Healthcare Executives, and Navy Senior Legal Course, all of which are service schools but were not automatically added to my OSR.

How does the guy who wrote the Promo Prep update his service schools? Realizing that nothing is perfect, it might not work the first time, it’ll probably take quite a while, and wanting to get it over with, I used the e-mail, fax, and mailing option discussed in the Promo Prep all at the same time. Once and done! If it didn’t work, I was just going to send a letter to the board.

So, on one day after completing the courses I e-mailed, faxed, and snail mailed the required information.

First I got this:

I’m not sure if the address I have is wrong or the USPS just didn’t like my abbreviations, but the snail mail attempt clearly didn’t work.

Next, I started getting strange e-mails reminiscent of the ones you get when you put in a trouble ticket on your computer. I’m not sure if this was from the e-mail submission, the fax submission, or both. Here’s what one of them looked like:

From: ITSM ­ Do Not Reply []


Subject: Incident INC000002230401 with a Priority of Low has been logged for your issue

Importance: High

Incident INC000002230401 with a Priority of Low has been logged for your issue. This number should be retained for reference purposes.

Customer Site:

Product Type: Software


Common Name: CDM

Product Categorization Tier 2: ODC

Product Categorization Tier 3: SERVICE SCHOOL

Product Name:


System Model Number:

Urgency: 4­-Low

Status: Assigned


Notes: Request to add service school to Officer Data Card (ODC) to reflect course number 595, SEP 2017, 1 WK

We look forward to providing you continued support.

I particularly like the part where they say my request is low priority.

They then told me I already had too many service schools and needed to pick which ones I wanted:

From: ITSM ­ Do Not Reply []


Subject: INC000002211696

CDR Schofer,

A maximum of seven service schools can be assigned and you currently have seven. Please indicate which service schools 04D and 059 will replace on your ODC.

Send information to Reference incident number 2211696 in the subject line.

Wow! A person who is going to help me resolve this problem. My faith in the system has been restored.

I told them to just remove the oldest service schools and replace them with the new ones. I then got this message:

From: ITSM ­ Do Not Reply <>
To: CDR Joel Schofer
Subject: Incident INC000002230401 reported by you has been resolved. SERVICE SCHOOL (ODC BLK 52)

Reply­To: ITSM ­ Do Not Reply <>

We are pleased to inform you that your reported Incident has been resolved.

Reference No.: INC000002230401

Your reported Incident has been resolved with the following resolution: CDR Schofer,

Your online record has been updated to include service school code 595. Allow at least two weeks for changes to reflect on your ODC after online systems update.

Please do not hesitate to contact the Service Desk should there be any further questions or inquiries regarding your Incident. Please quote your assigned Reference Number.

Yours sincerely, Service Desk

This is what the final product looked like:

As you can see, my three new service schools are all there, and my record is ready for my O6 board. It took about 3 months in total, and involved a returned envelope and some strange e-mails, but thanks to whoever at NSIPS addressed this issue for me.

Quick Review of How to Update Your Record

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While you need to go to the promo prep for a full record review, here is a video podcast that should give you an idea of how much work you need to do. Download your OSR, PSR, and ODC from BOL. Then watch this video:

Don’t Worry – I Can’t Update My Record Either

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I’m in zone for O6 next year, so I’ve been trying to update my record. On the whole, my record is up-to-date on a near continuous basis. As the guy who wrote the book…I mean wrote the PDF…on updating your record, updating my record is one way to make sure that the Promo Prep document is accurate. For this post, I thought it might be interesting to tell you that even I can’t update my record easily.

My Extra Navy Comm

Before I became the Detailer, I had three Navy Commendation Medals. My record said that I only had two. I followed all of the procedures detailed on the Navy Awards Page. Suddenly I not two…not three…but FOUR Navy Comms!

I did everything I could to remove this extra Comm from my record, but I wasn’t actually able to make it happen until I became the Detailer, found the huge Pittsburgh Steelers fan who controls awards, and had him fix it.

The Elusive JPME I AQD

Earlier this year I finished Joint Professional Military Education I, which gets you Additional Qualification Designator (AQD) JS7. Normally Detailers add AQDs, but they can’t add JPME AQDs. For that you have to follow the procedures on this page. As you can read, it says that as long as you e-mail them your JPME letter/diploma, the AQD will be added within 30 days.

I followed the instructions, and it wasn’t added. Only by having the Detailer submit the documents, did the AQD get added. (Thanks, Rich.)

The Missing Service School

Finally, I also completed another service school this year, the MHS Capstone. I submitted my completion certificate to NSIPS, but the school is still not reflected on my Officer Service Record or Officer Data Card.

If I Can’t Update My Record, What Should You Do?

Read the Promo Prep, and do what it says. If it doesn’t work, try one more time.

If after the second time you are still unsuccessful, give up. Yes, give up.

Just send a letter to the promotion board explaining that you’ve tried unsuccessfully to update your record, and include any supporting documents as enclosures with the letter.

No, sending a letter to the board will not update your record permanently. After the board they shred/destroy everything that was sent to them. You’ll continue to have these omissions on your record for every promotion board until it is fixed.

Can’t Fix Your Record?

Try once. Try a second time. Eventually you have to say, “Enough is enough.”

When you get to this point, just send the letter.

Navy Announces Two-Week BOL System Outage for Updates and Tech Refresh

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From Naval Personnel Command Public Affairs

MILLINGTON, Tenn. (NNS) — Navy Personnel Command (NPC) announced Aug. 7, that BUPERS Online (BOL) will be offline for two weeks, starting Aug. 25, to receive a number of important upgrades.

Sailors may also experience intermittent BOL system outages from Sept. 9 – Oct. 2, in addition to the two-week shutdown. The Navy anticipates BOL will be fully operational Oct. 3.

Among the applications regularly used by Sailors that will be affected include: Physical Readiness Information Management System (PRIMS), access to Officer Data Card, Officer Service Record, Performance Summary Record, Electronic Service Record (ODC, OSR, PSR, ESR) and the ability to request a CD of a Sailor’s Official Military Personnel File (OMPF).

While this maintenance period was carefully selected because there are no promotion selection boards during this timeframe, Sailors are encouraged to review their records now prior to the start of the fiscal year (FY) 19 board schedule. A full list of upcoming boards during FY-19, which begin Oct. 1, can be viewed at

Several workarounds have been established for personnel records updates during the outage. To find out how to conduct personnel actions during this short outage, refer to the FAQs at

The Navy’s 2017 Physical Fitness Assessment cycle II began July 1 and runs until Dec. 31. Commands have the freedom to select any time to conduct testing during this period. If the Physical Activity Risk Factor Questionnaire is not available through BOL, a hard copy can be downloaded at If the hard copy is used, command fitness leaders must manually enter the data once BOL access is restored.

Navy Standard Integrated Personnel System (NSIPS) Self Service capability will be available during the outage, but updates to the Official Military Personnel File will not be complete until connectivity is re-established.

For those Sailors on orders to or returning from overseas, remote or expeditionary assignments, there are several additional workarounds. Visit for more information.

Contact the NPC Customer Service Center at 1-866-U-ASK-NPC (1-866-827-5672) for more information concerning specific application impact.

For more news from Navy Personnel Command, visit